Downloads and invoices
We process orders and deliver our music via Gumroad who securely process payments and are PCI-compliant. This means downloads and invoices are generated by Gumroad rather than on the Instrumental Background Music website. You can access your previous downloads from within your Gumroad account which is created when you purchase anything from our catalogue or become a member and generate invoices using the instructions below.
Accessing previous downloads
When you purchase an item from us, you can create a Gumroad account which lets you save your purchases to your account and purchase from us again quickly and easily. If you have a Gumroad account, you can download any previous purchases here once you have logged in: https://gumroad.com/library
From here, you can also re-issue receipt emails which confirm your purchase and provides a link that allows you to generate invoices with your or your company’s details. Below are details on how to generate an invoice.
To receive a PDF invoice of your purchase(s), please click the ‘Generate Invoice’ button you will see at the bottom of your receipt email (this is the email you receive when making a purchase):
If you have not received a receipt for your order, it’s possible your company’s spam filters are blocking Gumroad’s emails. The first step is to update your email address in your Gumroad account to another one by visiting https://gumroad.com/settings as all invoices are sent to your account email address.
If you’re having trouble, please contact us via email@example.com so we can resend your receipt and assist you. In special circumstances, we can also generate an invoice for you manually.